Privacy Policy

This Privacy Policy describes how Wholemoodz (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from [www.wholemoodz.com] (the “Site”), or otherwise interact with us (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use the Services.

 

1. PERSONAL INFORMATION WE COLLECT

We collect personal information from you in several ways:

A. Information You Provide:

  • Name, email, shipping and billing address, phone number

  • Payment details (via secure processors)

  • Order history and cart activity

  • Account login information (if applicable)

  • Messages sent through contact forms or email

B. Information Automatically Collected:

Using cookies and similar technologies, we collect:

  • IP address, browser type, time zone

  • Device type and operating system

  • Pages or products viewed, search terms, site interaction

For details on cookies used, see Section 6 below.

C. Information from Third Parties:

We may receive your information from:

  • Shopify (our e-commerce platform)

  • Payment providers (e.g. Stripe, PayPal)

  • Analytics tools (e.g. Google Analytics)

  • Marketing platforms (e.g. Meta/Facebook, Klaviyo)

 

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Provide shipping, confirmation and support services

  • Communicate regarding orders or inquiries

  • Send marketing messages (if opted-in)

  • Detect and prevent fraud

  • Comply with legal obligations

 

3. DISCLOSING YOUR INFORMATION

We may share your personal information with:

  • Shopify, to power our store: Shopify Privacy Policy

  • Payment processors, to complete secure transactions

  • Fulfillment and logistics partners, for shipping and delivery

  • Analytics and advertising platforms, to better understand and reach our customers

  • Legal authorities, to comply with applicable law or defend our rights

We do not sell your personal information.

 

4. COOKIES AND TRACKING TECHNOLOGIES

Cookies help us operate the Site and improve user experience. These include:

A. Functional Cookies:

Used for login, cart, checkout, and site navigation.

B. Analytics Cookies:

Used to understand browsing behavior (e.g., via Google Analytics).

Opt out: Google Opt-out

C. Marketing Cookies:

Used to show you relevant ads on other platforms (e.g., Meta Pixel).

Opt-out links:

You can manage cookie preferences in your browser settings. Blocking cookies may affect some functionality of the Site.

 

 

5. BEHAVIOURAL ADVERTISING

We may use your data to show you relevant ads via third-party services such as Facebook, Google, or Instagram. This involves sharing pseudonymized usage and order data via cookies or pixels.

To opt out:

 

 

6. DATA RETENTION & SECURITY

We retain personal information as long as needed to fulfill your order, comply with legal obligations, or resolve disputes.

We follow industry-standard practices to safeguard data but cannot guarantee absolute security. Please protect your login credentials and notify us of any suspected breaches.

 

7. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe your child has provided us information, please contact us to request deletion.

 

 

8. YOUR RIGHTS

Depending on your jurisdiction (e.g., EU, UK, California), you may have rights including:

  • Access to your personal data

  • Request correction or deletion

  • Withdraw consent or object to processing

  • Portability of your data to another provider

To exercise any of these rights, please email us at store@wholemoodz.com. We may request verification of your identity.

 

9. INTERNATIONAL DATA TRANSFERS

We operate globally. Your information may be processed or stored outside your country (e.g., in the U.S., Canada, or EU), subject to appropriate safeguards in accordance with applicable data protection laws.

 

10. DO NOT TRACK

Our Site does not currently respond to browser “Do Not Track” signals due to lack of industry standard.

 

11. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

 

12. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: store@wholemoodz.com